Privacy Policy

1. Introduction

HMVSoft AI Labs ("we," "our," or "us"), operating through hmvsoft.com and our products including BookOnWA (bookonwa.app), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you disagree, please discontinue use of our services.

For all privacy-related enquiries, contact us at: support@hmvsoft.com

2. Information We Collect

We collect information in the following categories:

3. How We Use Your Information

We use collected data strictly for the following purposes:

• Providing, operating, and improving our SaaS products and services
• Processing your account registrations, subscriptions, and transactions
• Sending transactional emails (booking confirmations, invoices, password resets)
• Sending product updates and promotional communications (opt-out available)
• Providing customer support and responding to enquiries sent to support@hmvsoft.com
• Analyzing usage patterns to improve product features and user experience
• Detecting, preventing, and addressing technical issues and security threats
• Complying with applicable laws and regulatory requirements in India and internationally

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for core functionality such as authentication and session management. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., page views, feature usage). Can be disabled.
• Preference Cookies: Remember your settings and preferences. Can be disabled.

You may adjust cookie preferences via your browser settings. Disabling certain cookies may affect service functionality.

5. Data Sharing & Disclosure

We do not sell your personal data. We may share data in these limited circumstances:

• Service Providers: Trusted third-party vendors who help operate our services (cloud hosting, payment processing, email delivery) — under strict data processing agreements.
• Legal Compliance: When required by applicable law, court order, or governmental authority in India or internationally.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets, with notice provided to affected users.
• With Your Consent: Any other sharing will require your explicit consent.

6. Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 in transit, regular security audits, and role-based access controls. While we strive to use commercially acceptable means to protect your data, no transmission over the internet is 100% secure.

In the event of a data breach affecting your rights, we will notify affected users within 72 hours as required by applicable regulations.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request restriction of processing under certain circumstances
• Objection: Object to processing of your data for direct marketing purposes
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@hmvsoft.com. We will respond within 30 days.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained for the duration of your subscription plus 2 years for legal compliance. You may request deletion at any time by contacting support@hmvsoft.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, please contact us immediately at support@hmvsoft.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to registered users and/or a prominent notice on our website. Continued use of our services following notice of changes constitutes acceptance of the updated policy.

11. Contact Us